Casey Jones Distillery – Guest Services

Brief: Guest Service Agent will primarily be responsible for the execution of customer service as a member of the Casey Jones Distillery service team

Requirements:
Ability to follow set processes and instruction with an attention to detail
Ability to provide excellent customer interaction in a retail and service environment
Strong oral presentation skills and engaging presence
Ability to handle cash and operate POS equipment
Strong communication skills and ability to work as a team
Valid driver’s license and ability to be insured as a driver
Reliable transportation to/from the facility
Previous service, retail, and/or sales experience preferred
Previous distillery or brewery experience bonus
STAR Certificate (Server Training of Alcohol Responsibility) must be available 14 days after hire date
Responsibilities:
Welcome, engage, and direct guests as they arrive at the distillery
Lead tours of the facility and present the distillery experience and history to guests
Serve guests and present products in spirits tastings
Maintain an active knowledge of distillery products and services
Inspire and encourage sales of distillery products and services
Report customer complaints to shift lead
Maintain displays with product stock and assist with inventory management
Simple bar duties using established recipes
Maintain retail, tour, bar, storage, restroom, and event spaces
Other related responsibilities as needed